PassProfessor sells digital practice exam programs. Because our products are delivered digitally and can be used immediately, refunds are handled as described below.
14-day refund window
You may request a refund within 14 days of purchase if you have attempted less than 20% of the questions in the program you purchased. For example, if a program contains 500 questions, you must have attempted fewer than 100 questions to qualify under this window.
Requests outside this window
Refund requests made after 14 days, or after 20% or more of a program’s questions have been attempted, are considered on a case-by-case basis. We may consider factors such as technical problems that prevented you from using the program, whether the purchase was made in error, and how much of the program was used.
How to request a refund
To request a refund, email support@passprofessor.com from the email address associated with your account and include your order details and the reason for your request. We will review your request and respond as soon as we reasonably can.
Approved refunds
If a refund is approved, it will be issued to your original payment method. Please allow your bank or card issuer time to process the refund once it has been issued. Refunds do not provide licensing or course credit, and access to a refunded program may be removed.