Florida Independent Adjuster Exam Prep FREE Sample Exam

Why does the adjuster review prior injury and claim history in a bodily injury file?

To find any prior claim and treat the new claim as automatically invalid

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To identify pre-existing conditions or prior injuries that affect causation and apportionment of the current damages

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To delay evaluation until a lifetime history is assembled

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To set the claimant's credibility by counting past claims alone

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Following a catastrophe, an adjuster realizes her initial reserve on a Tallahassee fire-damaged rental was set far below the developed loss as contractor findings came in. The correct action is to:

Raise the reserve promptly to reflect the documented developed value and note the reason for the change in the file

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Lower the estimate to match the original reserve

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Leave the low reserve in place so her reserve accuracy statistics look stable

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Close and reopen the claim to hide the reserve change

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Independent adjuster Sue works claims for two competing insurers and is assigned a claim by one involving a loss she already adjusted for the other. The conflict requires Sue to:

Disclose the conflict to both principals as appropriate and withdraw from the assignment if the conflict cannot be managed without using the other's confidential information

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Say nothing, since independent adjusters are exempt from conflicts

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Give each insurer the other's settlement evaluation to speed both claims

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Adjust the second claim using what she learned in the first file

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A Tallahassee business reports theft of tools but cannot show forced entry. What should the adjuster verify before deciding?

Only the color of the missing tools

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Only whether the business has been a long-time customer

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Whether the business owner seems likable on the phone

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The theft coverage terms, any proof or mysterious-disappearance provisions, the inventory records, and the police report facts

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A Miami landlord’s claim for tenant-caused damage is denied under an exclusion the adjuster paraphrased incorrectly. What went wrong?

The error matters only if the landlord reads the letter

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The landlord should have guessed the correct exclusion language

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The denial rested on an inaccurate statement of policy language instead of the exact provision applied to the verified facts

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Paraphrasing exclusions loosely is acceptable in denial letters

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A Tallahassee roof has a replacement cost of $24,000, a useful life of 30 years, and an age of 10 years with straight-line depreciation. What is its actual cash value before deductible?

$16,000

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$18,000

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$12,000

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$14,000

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All of the following belong in a well-documented claim file EXCEPT:

Notes of substantive phone conversations with dates and participants

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Inspection reports, estimates, and supporting invoices

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Copies of coverage correspondence sent to the insured

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The adjuster's undisclosed side agreement with a vendor on the claim

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A commercial loss in Fort Lauderdale involves building damage, business income, and a liability allegation. What setup practice is best?

Delay setup of the liability allegation until the property claim closes

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Open the appropriate coverage features or sub-claims and assign handling so each exposure is tracked and reserved separately

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Set up only the building feature because it was reported first

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Track all exposures in one undifferentiated note with a single combined reserve

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All of the following are sound scene-investigation practices EXCEPT:

Identifying and contacting witnesses while memories are fresh

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Photographing the insured's unrelated private documents found at the scene without need or permission

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Measuring distances and noting weather and lighting when relevant

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Photographing damage, points of impact, and relevant road or property conditions

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Two appraisals in a Orlando fire claim state, as given here, an amount of loss of $92,000 from the insurer’s appraiser and $110,000 from the insured’s appraiser. The umpire reviews both and signs the $92,000 figure. What is the appraised amount of loss?

$92,000, because the umpire's agreement with one appraiser is the agreement of two that sets the amount

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$101,000, because the two figures are always averaged

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Nothing, because the appraisers disagreed and appraisal fails

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$110,000, because the insured's appraiser wins ties

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Homeowner Dan Wells in Ocala hires a contractor whose bid is 40% above the adjuster’s estimate for the same scope. What should the adjuster do?

Tell the homeowner to sue the contractor over the difference

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Pay the higher bid in full without any comparison

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Compare line items, verify quantities and local pricing, discuss differences with the contractor, and adjust the estimate where the bid proves more accurate

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Refuse to speak with the contractor and insist on the original figure regardless of errors

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Which statement correctly distinguishes salvage from subrogation?

Salvage is a lawsuit and subrogation is scrap metal

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Both terms mean the insurer's right to cancel the policy

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Salvage is the remaining value of damaged property itself, while subrogation is the right to pursue a responsible third party for the loss paid

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Salvage applies only to liability claims and subrogation only to autos

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Florida Independent Adjuster Exam Prep FREE Sample Exam

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